Privacy Policy

Welcome to First Class Home Cleaning. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://firstclasshomecleaning.org, use our services, or interact with us via SMS and other messaging platforms.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information, such as your name, email address, phone number, and demographic information, when you voluntarily provide it to us. This may occur when you:

Register for an account on our Site
Subscribe to our newsletter or SMS notifications
Participate in surveys or promotional activities.

1.2 Usage Data

We automatically collect certain information about your device, browsing actions, and patterns. This may include:

IP Address: Your IP address and other identifiers that are automatically assigned to your device when you access the internet.
Device Information: Details about the device you use to access our Site.
Browser Information: Type and version of your web browser.
Log Data: Details of your visits to our Site, including traffic data, location data, and other communication data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services:

To provide, operate, and maintain our Site and messaging services.

To Communicate:

To send you updates, marketing communications, and promotional materials related to our services via email or SMS, subject to your consent.

To Personalize:

To customize your experience and provide content that is relevant to your interests.

To Improve Our Services:

To understand how you use our Site and messaging services, enabling us to enhance and optimize them.

To Comply with Legal Obligations:

To comply with legal and regulatory requirements.

3. Cleaning Services

3.1 Consent to Receive Messages

By providing your phone number and opting in to receive messages from us, you consent to receive SMS and other messages related to our services. Standard messaging rates may apply.

3.2 Opt-Out

You can opt out of receiving SMS or email communications from us at any time by following the instructions in those communications or contacting us at info@firstclasshomecleaning.org. For SMS, you can also reply with "STOP" to any message you receive from us to opt out of future messages.

3.3 Access and Correction

You can access and update your personal information by contacting us at info@firstclasshomecleaning.org.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:

Service Providers:

We may share your information with third-party vendors, including messaging service providers (e.g., Twilio), consultants, and other service providers who need access to such information to perform services on our behalf.

Legal Requirements:

We may disclose your information to comply with legal obligations, enforce our terms, and protect our rights or property.

Business Transfers:

In the event of a merger, sale, or acquisition of all or part of our business, your information may be transferred as part of the transaction.

5. Security

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.