Terms and Conditions 

Agreement Overview This document outlines the Terms and Conditions applicable to your use of the cleaning services provided by First Class Home Cleaning. By booking our services, you enter into a legally binding agreement with us and agree to comply with these terms.


Satisfaction Guarantee We strive to deliver high-quality cleaning services. If you are dissatisfied with our service for any reason, you may request a revisit by a new team to address your concerns, provided you contact us within 24 hours of the service's completion. We are committed to rectifying any issues at no additional cost to you.


Service Booking

  • Scheduling: Book services via our website, phone, or in-person. All bookings are subject to availability.
  • Access: You must provide access to the premises at the scheduled time. Failure to do so may result in a cancellation fee.


Cleaning Services

  • Scope: The cleaning scope is determined by the selected package or as agreed upon during booking.
  • Supplies: We provide all necessary cleaning supplies unless otherwise specified. Clients may request the use of specific products.


Payments

  • Rates: Rates are based on the property size and condition, detailed on our website and subject to change.
  • Payment Terms: Payment is due on the service day, with late payments incurring a fee if not received within 2 days of service.


Cancellations and Rescheduling

  • Client Cancellations: Fees apply to cancellations within 24 hours of a scheduled service.
  • Rescheduling: Services may be rescheduled with advance notice, subject to availability.


Liability

  • Property Damage: We are not liable for damage due to pre-existing conditions, improper installation, or client negligence.
  • Health and Safety: Clients must ensure a safe working environment. We are not liable for issues arising from undisclosed hazards.
  • Independent Contractors: Cleaners are independent contractors, not employees. Our company is not liable for the cleaners' actions or the quality of service they provide.


Confidentiality We respect your privacy and confidentiality, ensuring that client information is never shared or sold to third parties.



Termination of Services We reserve the right to terminate services at any time due to unsafe conditions or inappropriate client conduct.


Governing Law These terms are governed by the laws of Maryland, with disputes resolved in its courts.


Changes to Terms & Conditions We may modify these terms at any time, with changes effective upon posting on our website.